Project Manager

We're hiring a Project Manager to provide day-to-day onboarding support and operational coordination for the Group AI Platform. This is a hands-on, user-facing role combining support operations, business analysis, and delivery coordination - acting as the control point for onboarding users and project issues, triaging requests, guiding teams through onboarding, and tracking issues to resolution.

What You'll Do

• Own and manage the Group AI Platform Teams support channel, responding to and triaging user queries
• Act as primary point of contact for onboarding and migration requests
• Capture onboarding requirements: use cases, data needs, model type, environments, access and governance approvals
• Log, track, and chase bugs/issues across engineering and platform ops teams to closure
• Track onboarding and support requests end-to-end, including SLAs, blockers, and ETAs
• Provide regular status updates to stakeholders and users
• Maintain and improve onboarding artefacts such as FAQs, templates, playbooks and dashboards
• Identify recurring issues and propose process improvements
• Support user enablement through demos and how-to walkthroughs

• Client: lead international bank
• Recruitment process: 2 meetings with hiring managers, + phone screen with our recruiter
• Hybrid work: 6 days per month from the office in Cracow

Skills

• Background in the software/technology industry
• 5+ years' experience as a Project Manager or Business Analyst delivering software products end-to-end, ideally in complex enterprise environments
• Strong support-operations mindset with ability to handle high-volume queries and ambiguity
• Solid business analysis and requirements-elicitation skills
• Experience owning requests from intake to closure, including RAID management
• Strong stakeholder management and communication skills
• Practical Agile experience
• Strong JIRA and Confluence skills
• Experience defining and tracking operational KPIs and building stakeholder reporting

Nice to have:

• Familiarity with AI/ML concepts
• Experience in regulated/governance-heavy environments
• Basic cloud/platform knowledge
• Workshop facilitation experience

What's in it for you?

• Prestigious position at one of the world's largest banks
• Hybrid work (6 days per month from the office in Cracow) and flexible working hours
• Working with cutting-edge IT technologies
• Personal growth and development opportunities
• Private healthcare coverage and multisport card