---
title: Servicenow Business Analyst
company: HSBC Service Delivery Polska
category: Data Science
subcategory: Data Science
experience_level: Regular
work_mode: hybrid
location: Kraków
employment_type: Umowa o pracę
salary_min: 14300
salary_max: 18000
salary_currency: PLN
salary_period: month
technologies: [ServiceNow, Jira, Bankowość, Komunikacja, Agile methodologies]
posted: 2026-07-21
valid_through: 2026-08-21
url: "https://solid.jobs/offer/35713/hsbc-service-delivery-polska-servicenow-business-analyst"
---

# Servicenow Business Analyst — HSBC Service Delivery Polska

## Kluczowe informacje

- **Firma:** HSBC Service Delivery Polska
- **Lokalizacja:** Kapelanka 42a, Kraków
- **Tryb pracy:** Hybrydowo
- **Wynagrodzenie:** 14.3k–18k PLN brutto/m (Umowa o pracę)
- **Forma zatrudnienia:** Umowa o pracę
- **Wymiar etatu:** 100%
- **Godziny pracy:** Elastyczne godziny pracy
- **Poziom doświadczenia:** Regular
- **Minimalne doświadczenie:** 2 mies.
- **Kategoria:** Data Science
- **Specjalizacja:** Data Science
- **Data publikacji:** 2026-07-21
- **Aktywne do:** 2026-08-21

## Technologie i umiejętności

**Wymagane:**

- ServiceNow — ekspert
- Jira — zaawansowany
- Bankowość — zaawansowany
- Komunikacja — zaawansowany
- Agile methodologies — podstawowy

## Języki

- Angielski — zaawansowany

## Opis stanowiska

Partner with global process owners and stakeholders to capture, document, and validate business requirements.  Translate requirements into Agile user stories and technical specifications, maintaining the development backlog.  Perform gap analysis to define current vs future state and shape the target solution.  Design ServiceNow workflows, processes, and end-to-end solutions that meet business needs and improve UX.  Work with the Product Owner and Scrum Master to prioritise the backlog and support sprint planning.  Collaborate with developers and architects to ensure accurate implementation and timely defect resolution.  Support UAT, including test coordination, defect triage, and closure to completion.  Deliver product demos, training, and communications, building strong relationships across DCOO IT, business stakeholders, and vendors while promoting HSBC values and inclusion.

## Kogo szukamy

Expert in ServiceNow implementations. Preferably this would be within a banking environment.  Demonstrate knowledge of a range of ServiceNow modules, ideally Sourcing and Procurement Operations.  Excellent communication and written skills and experience in working a wide range of stakeholders.  Familiarity with Agile methodologies and JIRA.  Ability to manage multiple workstreams to tight deadlines.

## Benefity

**Szkolenia:**

- Budżet szkoleniowy

**Zdrowie:**

- Pakiet medyczny
- Ubezpieczenie
- Pakiet sportowy

**Infrastruktura:**

- Parking

## Lokalizacje

- Kapelanka 42a, Kraków, Polska

## O firmie — HSBC Service Delivery Polska

**Wielkość firmy:** 10k+

**Strona WWW:** https://www.hsbc.pl

Opening up a world of opportunity for our customers, investors, ourselves and the planet.  We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.  HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.

## Aplikuj

Aplikuj na: https://workmyway.avature.net/hsbcapp?jobId=25156&utm_source=SOLID.Jobs&utm_medium=referral

---

*Źródło: https://solid.jobs/offer/35713/hsbc-service-delivery-polska-servicenow-business-analyst · Wygenerowano: 2026-07-22T20:06:34Z*