---
title: Customer Service Agent
company: SpotOn
category: Support
subcategory: Support
experience_level: Regular
work_mode: hybrid
location: Kraków
employment_type: Umowa o pracę
salary_min: 6600
salary_max: 9800
salary_currency: PLN
salary_period: month
technologies: [Customer support, Troubleshooting, Wi-Fi, IP Configuration, Bluetooth, CRM, POS systems]
posted: 2026-07-15
valid_through: 2026-08-15
url: "https://solid.jobs/offer/35496/spoton-customer-service-agent"
---

# Customer Service Agent — SpotOn

## Kluczowe informacje

- **Firma:** SpotOn
- **Lokalizacja:** al. 29 Listopada 20, Kraków
- **Tryb pracy:** Hybrydowo
- **Wynagrodzenie:** 6.6k–9.8k PLN brutto/m (Umowa o pracę)
- **Forma zatrudnienia:** Umowa o pracę
- **Wymiar etatu:** 100%
- **Godziny pracy:** Stałe godziny pracy
- **Poziom doświadczenia:** Regular
- **Minimalne doświadczenie:** 1 mies.
- **Kategoria:** Support
- **Specjalizacja:** Support
- **Data publikacji:** 2026-07-15
- **Aktywne do:** 2026-08-15

## Technologie i umiejętności

**Wymagane:**

- Customer support — zaawansowany
- Troubleshooting — podstawowy
- Wi-Fi — podstawowy
- IP Configuration — podstawowy
- Bluetooth — podstawowy
- CRM — podstawowy
- POS systems — podstawowy

**Mile widziane:**

- Salesforce

## Języki

- Angielski — ekspert
- Polski — ekspert
- Hiszpański — mile widziany

## Opis stanowiska

Serve as the first point of contact for clients, delivering high-quality support across both software and hardware environments.  Primary phone-based customer support - handle inbound calls, resolve issues in real time, and deliver a high-quality client experience.  Troubleshoot and resolve common technical issues related to POS systems, payment devices, and peripherals.  Guide clients through basic setup, updates, and everyday use of the platform.  Accurately log all interactions and actions in CRM/ticketing systems.  Escalate complex cases to Tier 2 with clear documentation and context.  Identify recurring issues and share insights to improve processes, product, and knowledge base.  Collaborate with internal teams (Support, QA, Training) to continuously improve service quality.

## Kogo szukamy

Key requirements:   Availability for night shift (22:00 PM to 6:00 AM PL time)  Hybrid work model: 3 days per week in the Kraków office / 2 days remote (after probation)  Willingness to work weekends and public holidays  1–3 years of professional experience in customer success, call center, or related roles  Fluent Polish and strong English communication skills  Foundational troubleshooting and analytical skills for software and hardware environments  Basic understanding of system connectivity and networking fundamentals (Wi-Fi, IP configuration, Bluetooth pairing)  Customer-focused mindset  Detail-oriented and organized  Adaptable to new technologies   Nice to have:   Fluency in Spanish

## Benefity

**Zdrowie:**

- Pakiet medyczny

**Kuchnia:**

- Zimne napoje

**Infrastruktura:**

- Pokój relaksu

**Inne:**

- Pakiet relokacyjny

## Lokalizacje

- al. 29 Listopada 20, Kraków, Polska

## O firmie — SpotOn

**Wielkość firmy:** 1-5k

**Strona WWW:** https://www.spoton.com

SpotOn helps restaurants grow profits, streamline operations, and own their customer experience. Backed by deep industry expertise, we combine powerful tech with hands-on partnership to help operators succeed in a changing industry.

## Aplikuj

Aplikuj na: https://jobs.ashbyhq.com/spoton/b1229f7a-2ba5-49d2-b0b1-1f475ce3f00d/application?utm_source=SOLID.Jobs&utm_medium=referral

---

*Źródło: https://solid.jobs/offer/35496/spoton-customer-service-agent · Wygenerowano: 2026-07-15T16:54:12Z*