---
title: Customer Support Specialist
company: Vercom
category: Support
subcategory: Support
experience_level: Regular
work_mode: remote
location: Poznań
employment_type: B2B
salary_min: 7500
salary_max: 9000
salary_currency: PLN
salary_period: month
technologies: [Written communication, Verbal communication, SaaS, Meetings, Organization skills, Problem-solving, Proaktywność, Customer support, B2B client service, Meeting moderation]
posted: 2026-07-09
valid_through: 2026-08-09
url: "https://solid.jobs/offer/35275/vercom-customer-support-specialist"
---

# Customer Support Specialist — Vercom

## Kluczowe informacje

- **Firma:** Vercom
- **Lokalizacja:** Głogowska 216, Poznań
- **Tryb pracy:** 100% zdalnie
- **Wynagrodzenie:** 7.5k–9k PLN netto/m (B2B)
- **Forma zatrudnienia:** B2B
- **Wymiar etatu:** 100%
- **Godziny pracy:** Elastyczne godziny pracy
- **Poziom doświadczenia:** Regular
- **Minimalne doświadczenie:** 1 mies.
- **Kategoria:** Support
- **Specjalizacja:** Support
- **Data publikacji:** 2026-07-09
- **Aktywne do:** 2026-08-09

## Technologie i umiejętności

**Wymagane:**

- Written communication — ekspert
- Verbal communication — ekspert
- SaaS — zaawansowany
- Meetings — zaawansowany
- Organization skills — zaawansowany
- Problem-solving — zaawansowany
- Proaktywność — zaawansowany
- Customer support — zaawansowany
- B2B client service — zaawansowany
- Meeting moderation — zaawansowany

## Języki

- Polski — ekspert
- Angielski — ekspert

## Opis stanowiska

Day-to-day support of B2B clients — clear, professional and concrete communication.  Receiving, organising and resolving tickets related to how the product works.  Helping clients use the system: explaining features, processes and available options.  Keeping track of case status and ensuring timely, consistent communication.  Creating and updating the knowledge base, guides, checklists and response templates.  Analysing recurring questions and problems and proposing product and process improvements.  Coordinating client matters with the Product, Sales, Customer Success and Development teams.  Travelling to events, conferences and client meetings, and representing the company.  Preparing client reports based on the business data available in the system.  Spotting risk signals in client relationships, as well as opportunities to grow them (up-sell, cross-sell).

## Kogo szukamy

Key requirements:   At least one year of experience in Customer Support, B2B client service or Account Management at a SaaS company.  Excellent written and verbal communication — professional yet natural, clear and concise.  Ability to moderate client meetings and build a positive atmosphere.  Ability to manage and de-escalate crises in difficult situations.  Skill in building the company's image and authority among clients and colleagues.  Ability to independently upsell services to LocalZen clients.  Self-reliance, proactivity and a problem-solving mindset.  Good work organisation and ability to handle several topics in parallel.  Comfortable picking up the phone, asking follow-up questions and seeing a case through to the end.  Technological fluency and ease working with new tools, including AI.  Polish at native level.  English at a minimum level of C1.   Nice to have:   Familiarity with the Google ecosystem (Google Business Profile, Google Maps) and Apple Maps.  Experience with a ticketing system or CRM (HubSpot, Intercom, Notion, ClickUp).  Ability to write clear instructions, knowledge bases and educational materials for clients.  Knowledge of Customer Experience, local marketing and SEO.

## Benefity

**Zdrowie:**

- Pakiet medyczny
- Pakiet sportowy

## Lokalizacje

- Głogowska 216, Poznań, Polska

## O firmie — Vercom

**Wielkość firmy:** 201-500

**Strona WWW:** https://vercom.pl

Od 2005 r. tworzymy globalne platformy komunikacyjne w chmurze (CPaaS), które umożliwiają firmom budowanie i rozwijanie trwałych relacji z odbiorcami za pośrednictwem wielu kanałów :komunikacji: email, sms, push, komunikatory (OTT).

## Aplikuj

Aplikuj na: https://localzen.traffit.com/public/form/a/37a557751ce1145bf3a288a8c69891776736303d?utm_source=SOLID.Jobs&utm_medium=referral

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*Źródło: https://solid.jobs/offer/35275/vercom-customer-support-specialist · Wygenerowano: 2026-07-09T22:51:43Z*