--- title: Customer Success Manager company: Survicate category: Customer Success subcategory: Customer Success experience_level: Regular work_mode: remote location: Warszawa employment_type: B2B salary_min: 10000 salary_max: 12000 salary_currency: PLN salary_period: month technologies: [Customer support, Subscription-based B2B software, Customer success, Working with customers, Manage relationships, SaaS] posted: 2026-06-26 valid_through: 2026-07-27 url: "https://solid.jobs/offer/34335/survicate-customer-success-manager" --- # Customer Success Manager — Survicate ## Kluczowe informacje - **Firma:** Survicate - **Lokalizacja:** Przyrynek 14, Warszawa - **Tryb pracy:** 100% zdalnie - **Wynagrodzenie:** 10k–12k PLN netto/m (B2B) - **Forma zatrudnienia:** B2B - **Wymiar etatu:** 100% - **Godziny pracy:** Elastyczne godziny pracy - **Poziom doświadczenia:** Regular - **Minimalne doświadczenie:** 2 mies. - **Kategoria:** Customer Success - **Specjalizacja:** Customer Success - **Data publikacji:** 2026-06-26 - **Aktywne do:** 2026-07-27 ## Technologie i umiejętności **Wymagane:** - Customer support — zaawansowany - Subscription-based B2B software — zaawansowany - Customer success — zaawansowany - Working with customers — zaawansowany - Manage relationships — zaawansowany - SaaS — zaawansowany ## Języki - Angielski — ekspert ## Opis stanowiska We’re looking for a Customer Success Manager who loves building strong, long-term relationships and helping customers get the most out of our product. At Survicate, our CSMs partner with some of our most important clients, often large or enterprise-level companies, to make sure they reach their goals, get measurable value, and stay with us for the long run. Build and maintain trusted, long-term relationships with key customers (often with multiple stakeholders and complex needs) Guide customers through onboarding and help them get quick wins from Survicate Handle your book of existing business: keep track of product usage, customer health metrics, and renewals. Identifying risks and opportunities for expansion Conduct periodic check-ins, meetings, and business reviews with Clients to gauge their product satisfaction and usage Act as the customer’s advocate - share feedback, requests, and insights with Product team Support marketing activities by collecting success stories, testimonials, and case studies to showcase customer impact ## Kogo szukamy You’ve got experience (2-4, ideally) working with customers, in a subscription-based B2B software - meaning you’ve helped clients succeed with a product. You’re a people person. You build trust naturally and communicate with warmth and confidence, whether it’s an email, a call, or a business review. You’re organized and reliable. You can juggle multiple accounts, keep track of follow-ups, and never let things slip through the cracks. You’re curious. You love understanding how different companies use our product and what success looks like for them. You stay curious about both our customers’ industries and the Customer Success field itself - keeping up with new strategies, tools, and best practices to keep leveling up your game. You’re tech-savvy. You learn tools quickly (both ours and the ones we integrate with) and you can confidently explain how Survicate fits into a customer’s existing tech stack. You understand ecosystems, not just products. You’re a self-starter. You don’t wait for someone to tell you what to do - you take initiative, find solutions, and make things happen. You spot risks before they turn into churn, identify opportunities before they’re asked for, and always look for ways to bring more value to your accounts. ## Benefity **Zdrowie:** - Pakiet medyczny - Ubezpieczenie - Pakiet sportowy **B2B:** - Płatny "urlop" dla B2B - Płatne "chorobowe" dla B2B ## Lokalizacje - Przyrynek 14, Warszawa, Polska ## O firmie — Survicate **Wielkość firmy:** 50-200 **Strona WWW:** https://www.survicate.com With Survicate, teams across the org can: Measure customer satisfaction: launch CSAT & NPS surveys, analyze results with customizable dashboards and AI, easily spot trends, and act when it matters. Evaluate customer journeys: launch highly-targeted surveys that pop up exactly when you want them to, asking questions you need answers for. Exit intent, post-purchase, in-product, and more. Create perfectly-personalized content: based on real customer feedback integrated with 20+ native connections, from HubSpot to Braze and Salesforce. Besides launching multi-channel surveys and collecting feedback across sources, Survicate also makes it possible to analyze all that data like never before, with: Customizable dashboards: a flexible bird’s-eye view showing all the insights exactly how you need them to make smart decisions quickly. AI feedback analysis: automatically categorizing feedback across sources, from surveys to external review sites and sales calls, extracting what matters: insights with analyzed sentiment. AI chat: need a deeper dive? Ask AI to analyze the feedback based on your Survicate—everything you need to build a customer feedback program and close all the feedback loops. ## Aplikuj Aplikuj na: https://survicate.traffit.com/public/form/a/492449db7be9cc43573db43607005ebb514c593d?utm_source=SOLID.Jobs&utm_medium=referral --- *Źródło: https://solid.jobs/offer/34335/survicate-customer-success-manager · Wygenerowano: 2026-07-08T09:37:22Z*