---
title: Customer Success Manager
company: Brand 24
category: Customer Success
subcategory: Customer Success
experience_level: Regular
work_mode: hybrid
location: Wrocław
employment_type: Umowa o pracę
salary_min: 10000
salary_max: 13000
salary_currency: PLN
salary_period: month
technologies: ["Customer Onboarding & Adoption", Zarządzanie interesariuszami, Client relationship management, "Data Analysis & KPI Tracking", Customer Success Management, "Upselling & Cross-selling", "Customer Retention & Renewal Management"]
posted: 2026-06-18
valid_through: 2026-07-19
url: "https://solid.jobs/offer/33990/brand-24-customer-success-manager"
---

# Customer Success Manager — Brand 24

## Kluczowe informacje

- **Firma:** Brand 24
- **Lokalizacja:** Powstańców Śląskich 9, Wrocław
- **Tryb pracy:** Hybrydowo
- **Wynagrodzenie:** 10k–13k PLN brutto/m (Umowa o pracę)
- **Forma zatrudnienia:** Umowa o pracę
- **Wymiar etatu:** 100%
- **Godziny pracy:** Stałe godziny pracy
- **Poziom doświadczenia:** Regular
- **Minimalne doświadczenie:** 2 mies.
- **Kategoria:** Customer Success
- **Specjalizacja:** Customer Success
- **Data publikacji:** 2026-06-18
- **Aktywne do:** 2026-07-19

## Technologie i umiejętności

**Wymagane:**

- Customer Onboarding & Adoption — zaawansowany
- Zarządzanie interesariuszami — zaawansowany
- Client relationship management — zaawansowany
- Data Analysis & KPI Tracking — zaawansowany
- Customer Success Management — zaawansowany
- Upselling & Cross-selling — zaawansowany
- Customer Retention & Renewal Management — zaawansowany

**Mile widziane:**

- SaaS industry experience
- Revenue Expansion Strategies

## Języki

- Angielski — zaawansowany
- Hiszpański — zaawansowany

## Opis stanowiska

Own and manage a portfolio of US and LATAM customers  Develop and execute strategies to help customers maximize the value of our solution and achieve their business goals.  Guide new clients through a seamless onboarding experience, ensuring smooth implementation and early adoption.  Analyze data to spot upsell, upgrade, and cross-sell opportunities driving revenue growth.  Develop retention strategies to ensure high renewal rates and minimize customer churn.  Track key Customer Success metrics (e.g.: usage, engagement, retention) and proactively address risks.  Work closely with Sales, Product, and Support teams to enhance the customer experience and provide feedback for continuous improvement.  Act as the voice of the customer, providing insights to internal teams to shape product development and service offerings.  Conduct regular strategic meetings with customers to assess progress and future needs.  Keep up with market trends and best practices to continuously improve the Customer Success experience

## Kogo szukamy

Availability to work a shift from 2 PM to 10 PM CET (14:00- 22:00 CET)  At least one year of experience as a Customer Success Manager or Account Manager ideally in SaaS company  At least B2 proficiency in English, and at least B2 proficiency in Spanish  Strong knowledge of customer success metrics, KPIs, and best practices.  Proven track record of managing clients and driving customer retention, expansion, and satisfaction.  Mastery in customer onboarding, training, and adoption strategies.  Knowledge of industry trends and best practices in customer experience and success.

## Lokalizacje

- Powstańców Śląskich 9, Wrocław, Polska

## O firmie — Brand 24

**Wielkość firmy:** Start-up

**Strona WWW:** https://www.brand24.pl

Brand24  is an award-winning social listening and media monitoring tool used by thousands of brands worldwide including Intel, IKEA, H&M, GlaxoSmithKline, and Carlsberg. We turn 25,000,000+ online mentions into clear, actionable insights that help brands track reputation, analyze competitors, measure campaigns, research influencers, collect customer feedback, and generate leads.

## Aplikuj

Aplikuj na: https://brand24.peopleforce.io/careers/v/213176-brand24-customer-success-manager?utm_source=SOLID.Jobs&utm_medium=referral

---

*Źródło: https://solid.jobs/offer/33990/brand-24-customer-success-manager · Wygenerowano: 2026-07-08T09:39:09Z*