--- title: Junior Customer Success Specialist company: Elastic Cloud Solutions category: Customer Success subcategory: Customer Success experience_level: Junior work_mode: onsite location: Białystok employment_type: B2B salary_min: 6000 salary_max: 6600 salary_currency: PLN salary_period: month technologies: [Branża IT, Komunikatywność, Customer support, Umiejętności analityczne] posted: 2026-06-01 valid_through: 2026-07-02 url: "https://solid.jobs/offer/32778/elastic-cloud-solutions-junior-customer-success-specialist" --- # Junior Customer Success Specialist — Elastic Cloud Solutions ## Kluczowe informacje - **Firma:** Elastic Cloud Solutions - **Lokalizacja:** Żurawia 71, Białystok - **Tryb pracy:** Stacjonarnie - **Wynagrodzenie:** 6k–6.6k PLN netto/m (B2B) - **Forma zatrudnienia:** B2B - **Wymiar etatu:** 100% - **Godziny pracy:** Elastyczne godziny pracy - **Poziom doświadczenia:** Junior - **Kategoria:** Customer Success - **Specjalizacja:** Customer Success - **Data publikacji:** 2026-06-01 - **Aktywne do:** 2026-07-02 ## Technologie i umiejętności **Wymagane:** - Branża IT — zaawansowany - Komunikatywność — zaawansowany - Customer support — zaawansowany - Umiejętności analityczne — zaawansowany **Mile widziane:** - Microsoft Office PowerPoint - Jira - Canva - Figma ## Języki - Angielski — zaawansowany ## Opis stanowiska We build innovative digital products for the modern workplace in the Cloud, and we need your help! Our products are being used by hundreds of thousands of employees worldwide and sometimes they need a hand – to help them with workai tools and features. You will always have direct contact with a Team Leader, QA team, and Product Owner, and access to all the resources you need to make your work efficient and fun. receiving, analyzing, and resolving Customer requests as part of first-line support, coordinating the support process – from ticket registration to cooperation with second-line support, analyzing recurring issues and providing feedback to the product team, maintaining regular contact with Customers – attending meetings, conducting training sessions, and providing product-related support, preparing educational materials for Customers (e.g., guides, presentations, and instructions), developing and updating the product knowledge base, continuously expanding your knowledge of the platform and its features. ## Kogo szukamy Apply if you: enjoy working with people and know how to build strong relationships with Customers, are a great communicator – you listen actively, ask questions, and can clearly explain complex topics, think analytically, pay attention to detail, and can creatively look for solutions, can convey information in a clear and simple way, while making sure the materials you create are well-structured and visually appealing, enjoy teamwork – collaborating with testers, developers, and analysts, have at least a basic understanding of IT field, are proficient in Polish and English, both spoken and written. ## Benefity **Zdrowie:** - Pakiet medyczny - Pakiet sportowy ## Lokalizacje - Żurawia 71, Białystok, Polska ## O firmie — Elastic Cloud Solutions **Wielkość firmy:** 25+ **Strona WWW:** http://www.workai.com Workai was founded in 2016 to help the people responsible for internal communication, knowledge management, and employee engagement in organizations of all sizes and industries to conduct personalized and engaging internal communication, get feedback, transform culture, and measure all interactions. Remote, hybrid, or onsite, with no IT skills needed. Our award-winning Employee Experience Platform is already being used by hundreds of the most innovative organizations worldwide – from local companies to multinational corporations with tens of thousands of employees in the financial, energy, telecommunications, and transportation industries. Workai's key benefits are: Makes it easy to create engaging, responsive, and consistent intranet and knowledge content with a drag-and-drop visual CMS, with no technical or graphic design skills required Helps you to personalize internal communications to any audience or group - based on organizational structure, positions, location, experience, and more Allows you to measure employee engagement, content reach, internal information campaigns, and user interactions – in real-time Helps employees find the correct information faster by using artificial intelligence ## Aplikuj Aplikuj na: https://workai.com/careers/junior-customer-success-specialist/?utm_source=SOLID.Jobs&utm_medium=referral --- *Źródło: https://solid.jobs/offer/32778/elastic-cloud-solutions-junior-customer-success-specialist · Wygenerowano: 2026-06-03T23:08:31Z*