---
title: Network Support Analyst
company: Verita HR
category: Support
subcategory: Support
experience_level: Regular
work_mode: hybrid
location: Kraków
employment_type: B2B
salary_min: 18500
salary_max: 21000
salary_currency: PLN
salary_period: month
technologies: [Customer support, Network protocols, Networking, Data Network protocols, HTTP/HTTPS, TCP/IP]
posted: 2026-05-25
valid_through: 2026-06-25
url: "https://solid.jobs/offer/31872/verita-hr-network-support-analyst"
---

# Network Support Analyst — Verita HR

## Kluczowe informacje

- **Firma:** Verita HR
- **Lokalizacja:** Centrum, Kraków
- **Tryb pracy:** Hybrydowo
- **Wynagrodzenie:** 18.5k–21k PLN netto/m (B2B)
- **Forma zatrudnienia:** B2B
- **Wymiar etatu:** 100%
- **Godziny pracy:** Elastyczne godziny pracy
- **Poziom doświadczenia:** Regular
- **Minimalne doświadczenie:** 4 mies.
- **Kategoria:** Support
- **Specjalizacja:** Support
- **Data publikacji:** 2026-05-25
- **Aktywne do:** 2026-06-25

## Technologie i umiejętności

**Wymagane:**

- Customer support — zaawansowany
- Network protocols — zaawansowany
- Networking — zaawansowany
- Data Network protocols — zaawansowany
- HTTP/HTTPS — zaawansowany
- TCP/IP — zaawansowany

## Języki

- Angielski — zaawansowany

## Opis stanowiska

You’ll join a team responsible for network and call center infrastructure across 55 countries - your main focus will be leading and coordinating incident response when service-impacting issues occur. You’ll support platform engineers, ensure the right people are involved in crisis calls and help drive fast restoration of affected services. A key part of the role is also managing communication flow and maintaining clear governance during incidents. You’ll look for ways to improve services and processes, using data analysis to identify issues earlier. This is a role where you directly contribute to the stability of critical global services.  What you will do?   Support global telecom incidents and contribute to their resolution  Good understanding of telecom infrastructure and related components  Work as part of a global NOC team  Monitor infrastructure, raise vendor tickets and support service recovery, collaborate with incident managers and other teams, providing input on data centre incidents  Work in a follow the sun model, including shifts and weekends  Restore IT systems and support services according to agreed service levels and incident processes, help reduce outages and recurring infrastructure issues  Work with service providers - meet contractual obligations and drive improvement

## Kogo szukamy

Client:  lead international bank   Recruitment process:  2 meetings with hiring managers, followed by a phone screen with our recruiter   Hybrid work:  6 days per month from the office in Cracow   Skills:   Good understanding of Data Networks Topologies and protocols  Experience of Working to ITIL/Agile Standards/Framework  Drive to improve the services we provide to our business  Provide valuable inputs in process improvement  Need to be a good team player and able to collaborate at all levels  Willingness and ability to learn new telecoms technologies and supporting tools   What's in it for you?   Prestigious position at one of the world's largest banks  Stable, long-term projects  Hybrid work (6 days per week from the office in Cracow)  Shift work  Working with modern IT technologies  Growth and development opportunities with the possibility to move between projects  Private healthcare and multisport card  Referral program, free parking and company events

## Benefity

**Zdrowie:**

- Pakiet medyczny
- Pakiet sportowy

**Kuchnia:**

- Kawa / Herbata
- Zimne napoje

**Infrastruktura:**

- Parking
- Parking rowerowy
- Pokój relaksu

## Lokalizacje

- Centrum, Kraków, Polska

## O firmie — Verita HR

**Wielkość firmy:** 80

**Strona WWW:** https://veritahr.com

Work for the largest bank in Europe, which operates in more than 65 countries around the world giving us access to over 90% of all world trade flows. Don’t hesitate to apply, create future of banking with us!  Who we are?    Verita HR  is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.

## Aplikuj

Aplikuj na: https://solid.jobs/offer/31872/verita-hr-network-support-analyst

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*Źródło: https://solid.jobs/offer/31872/verita-hr-network-support-analyst · Wygenerowano: 2026-05-26T08:08:16Z*