As a key member of our IT Operations team, you’ll play a central role in connecting business objectives with the right technical solutions. Acting as the primary liaison between IT Ops and key business stakeholders, you’ll help shape and sustain our cloud-first infrastructure while designing workflows that drive efficiency and reliability.

If you thrive on working with data, uncovering insights, and collaborating across multiple teams, this could be the perfect role for you.

• You'll gather, analyze and aggregate business and functional requirements, including visualizations for ROI analysis and stakeholder meetings.
• You'll prioritize tracking potential issues by staying on top of the system enhancements.
• You'll monitor the health of systems that we use daily.
• You'll engage in effective communication with technical and product stakeholders.
• You'll collaborate closely with engineers to test, develop and employ new technologies within IT systems. 
• You'll create detailed guidelines for the development team.

• Have availability during U.S. hours, up to 11pm (Tuesday to Thursday), to collaborate with business and IT stakeholders.
• Have at least 3 years of in-depth, hands-on experience in a Business Analyst or Systems Analyst role.
• Possess basic SQL knowledge to navigate and query databases effectively.
• Are skilled in researching, analysing data, and drawing insightful conclusions.
• Have experience creating ROI analytics, mapping user stories, and confidently presenting findings to business stakeholders.
• Demonstrate an ability to understand the technical requirements of business challenges, showcasing your analytical thinking, attention to detail, and proactive problem-solving approach.
• Have a solid understanding of technology, enabling you to effectively bridge the gap between business objectives and software requirements.
• Are great communicator, well adapting to context switching and change.
• Have a good command of English (written & spoken).

• Experience in the insurance industry, understanding technical workflows related to insurance–specific departments (Claims, Underwriting, etc.) 
• Experience automating workflows/data through tools like Excel scripting, Power Automate, or similar technology.