Customer Service Associate (Remote)
6500-7000 PLN miesięcznie (Umowa o pracę)
HRO Digital
Czym będziesz się zajmować?
- Build long lasting trusted relationships with our customers through open and interactive communication
- Provide accurate, valid and complete information to customer inquiries via outbound calls, emails, escalating where necessary
- Handle dissatisfi ed customers, identifying appropriate solutions and alternatives within the established time requirements that result in resolutions
- Maintain and improve quality results by adhering to standards and guidelines
- Focus on continuous process improvement by identifying and recommending improvements to processes within the function
- Keep records of customer interactions, process accident records and file documents.
- Resolve complex cases related to payments
Kogo poszukujemy?
- 1-2 years of work experience in a customer support role with good typing skills; supporting customers verbally and in written format
- Fluent in written and verbal English
- Excellent writing and communication skills; ability to write and speak with empathy, in a clear and professional manner
- A problem solver with an analytical mindset and influencing skills that results in successful resolution
- Demonstrated proficiency utilizing a computer with experience in Google Suite
Czego wymagamy?
Znajomości:
Języki:
- Polski
- Angielski
Jakie warunki i benefity otrzymasz?
- 6500-7000 PLN miesięcznie (Umowa o pracę)
- Umowa o pracę - Elastyczne godziny pracy (100%)
- Praca zdalna: W całości
- Pakiet medyczny, Pakiet sportowy
- Kawa / Herbata, Zimne napoje
- Parking, Parking rowerowy, Pokój relaksu
Gdzie będziesz pracował?
Zdalnie
Kim jesteśmy?
HRO Digital is a specialist traditional recruitment business. HRO Digital is a brand of Verita HR Polska.
Verita HR Polska is a Human Resources service provider operating under number 5694