Customer Service Associate (Remote)

6500-7000 PLN miesięcznie (Umowa o pracę)

HRO Digital

Czym będziesz się zajmować?

  • Build long lasting trusted relationships with our customers through open and interactive communication
  • Provide accurate, valid and complete information to customer inquiries via outbound calls, emails, escalating where necessary
  • Handle dissatisfi ed customers, identifying appropriate solutions and alternatives within the established time requirements that result in resolutions
  • Maintain and improve quality results by adhering to standards and guidelines
  • Focus on continuous process improvement by identifying and recommending improvements to processes within the function
  • Keep records of customer interactions, process accident records and file documents.
  • Resolve complex cases related to payments

Kogo poszukujemy?

  • 1-2 years of work experience in a customer support role with good typing skills; supporting customers verbally and in written format
  • Fluent in written and verbal English
  • Excellent writing and communication skills; ability to write and speak with empathy, in a clear and professional manner
  • A problem solver with an analytical mindset and influencing skills that results in successful resolution
  • Demonstrated proficiency utilizing a computer with experience in Google Suite

Czego wymagamy?

Znajomości:
Języki:
  • Polski
  • Angielski

Jakie warunki i benefity otrzymasz?

  • 6500-7000 PLN miesięcznie (Umowa o pracę)
  • Umowa o pracę - Elastyczne godziny pracy (100%)
  • Praca zdalna: W całości
  • Pakiet medyczny, Pakiet sportowy
  • Kawa / Herbata, Zimne napoje
  • Parking, Parking rowerowy, Pokój relaksu

Gdzie będziesz pracował?

Zdalnie

Kim jesteśmy?

HRO Digital is a specialist traditional recruitment business. HRO Digital is a brand of Verita HR Polska. Verita HR Polska is a Human Resources service provider operating under number 5694