IT Service Owner
16800-19700 PLN miesięcznie (B2B)
HRO Digital/Verita HR
Czym będziesz się zajmować?
One of the world’s largest banks is looking for IT Service Management for Cracow’s team!Do you want to work for one of the world’s largest global banks Want to be part its exciting digital transformation? Well, our Client offers just that ☺︎
This dynamic role offers you the chance to engage in a mix of operational tasks, projects, and programs while collaborating with teams like Risk, Cyber Security, Developers and Project Managers. You'll have access to tools and training to ease your transition and support your career growth.
You'll oversee the delivery and support of IT services, acting as the single point of contact for these services. Your work will align with ITIL's Service Lifecycle phases: Service Strategy, Design, Transition, Operation and Improvement.
What will you do?- Oversee and maintain control of end-to-end IT applications and services, including Dev, UAT, Production and Contingency environments
- Ensure smooth operation and continuous improvement of IT services
- Adhere to governance processes and maintain compliance with FIM requirements, IT controls and procedures
- Plan service needs, such as capacity upgrades or evergreening, while communicating service performance and benefits to the business
- Act as a primary contact or escalation point for service-related tasks
Kogo poszukujemy?
Skills- At least 3 years experience working in either IT Helpdesk at senior level or IT Service Management or infrastructure / software support
- Good knowledge of ITIL methodologies or can demonstrate use of such – mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management
- Ability to build and maintain strong relationship with stakeholders and colleagues from other teams
- Team player and adaptable to change
- Basic knowledge of IT technologies, their components and their operational environments
- Basic knowledge of Windows, Linux or Database such as Oracle or Java
- Fast learner, able to work on your own but also as a team
- Prestigious position at one of the world's largest banks
- B2B contract
- Hybrid work (2 days per week from the office in Cracow) and flexible working hours
- Working with cutting-edge IT technologies
- Personal growth and development opportunities
- Private healthcare coverage and multisport card
- Referral program and company events
Recruitment process: two meetings with hiring managers, followed by a phone screening with our recruiter
Hybrid work: 2 days per week from the office in Cracow
Czego wymagamy?
Znajomości:
- Change Management
- Problem Management
- Service Management
- Incident Management
- Problem solving
- Customer support
Mile widziane:
Języki:
- Angielski
Jakie warunki i benefity otrzymasz?
- 800-940 PLN dziennie (B2B)
- B2B - Elastyczne godziny pracy (100%)
- Praca zdalna: Możliwa częściowo
- Pakiet medyczny, Pakiet sportowy
- Kawa / Herbata, Zimne napoje
- Parking, Parking rowerowy, Pokój relaksu
Gdzie będziesz pracował?
Centrum, Kraków lub hybrydowo