IT Service Owner

16800-19700 PLN miesięcznie (B2B)

HRO Digital/Verita HR

Czym będziesz się zajmować?

One of the world’s largest banks is looking for IT Service Management for Cracow’s team!

Do you want to work for one of the world’s largest global banks Want to be part its exciting digital transformation? Well, our Client offers just that ☺︎

This dynamic role offers you the chance to engage in a mix of operational tasks, projects, and programs while collaborating with teams like Risk, Cyber Security, Developers and Project Managers. You'll have access to tools and training to ease your transition and support your career growth.

You'll oversee the delivery and support of IT services, acting as the single point of contact for these services. Your work will align with ITIL's Service Lifecycle phases: Service Strategy, Design, Transition, Operation and Improvement.

What will you do?
  • Oversee and maintain control of end-to-end IT applications and services, including Dev, UAT, Production and Contingency environments
  • Ensure smooth operation and continuous improvement of IT services
  • Adhere to governance processes and maintain compliance with FIM requirements, IT controls and procedures
  • Plan service needs, such as capacity upgrades or evergreening, while communicating service performance and benefits to the business
  • Act as a primary contact or escalation point for service-related tasks

Kogo poszukujemy?

Skills
  • At least 3 years experience working in either IT Helpdesk at senior level or IT Service Management or infrastructure / software support
  • Good knowledge of ITIL methodologies or can demonstrate use of such – mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management
  • Ability to build and maintain strong relationship with stakeholders and colleagues from other teams
  • Team player and adaptable to change
  • Basic knowledge of IT technologies, their components and their operational environments
  • Basic knowledge of Windows, Linux or Database such as Oracle or Java
  • Fast learner, able to work on your own but also as a team
What's in it for you?
  • Prestigious position at one of the world's largest banks
  • B2B contract
  • Hybrid work (2 days per week from the office in Cracow) and flexible working hours
  • Working with cutting-edge IT technologies
  • Personal growth and development opportunities
  • Private healthcare coverage and multisport card
  • Referral program and company events

Recruitment process: two meetings with hiring managers, followed by a phone screening with our recruiter

Hybrid work: 2 days per week from the office in Cracow

Czego wymagamy?

Znajomości:
Mile widziane:
Języki:
  • Angielski

Jakie warunki i benefity otrzymasz?

  • 800-940 PLN dziennie (B2B)
  • B2B - Elastyczne godziny pracy (100%)
  • Praca zdalna: Możliwa częściowo
  • Pakiet medyczny, Pakiet sportowy
  • Kawa / Herbata, Zimne napoje
  • Parking, Parking rowerowy, Pokój relaksu

Gdzie będziesz pracował?

Centrum, Kraków lub hybrydowo

Kim jesteśmy?

Work for the largest bank in Europe, which operates in more than 65 countries around the world giving us access to over 90% of all world trade flows. Don’t hesitate to apply, create future of banking with us! Who we are HRO Digital is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.