Service Delivery Manager

16800-21800 PLN miesięcznie (B2B)

Square One Resources

Czym będziesz się zajmować?

Project Description:
  • Manage daily support services and engagements, including utilization, SLAs, demand forecasting, and other key business metrics.
  • Coordinate the creation of SLAs through collaboration with the Client team.
  • Supervise and guide the activities of the service team (2nd and 3rd line support).
  • Ensure adherence to best practices and service level agreements by the team.
  • Lead the team through incident, problem, and change management processes, including root cause analysis.
  • Continuously improve problem and incident management practices.
  • Monitor and resolve Client complaints until full resolution.
  • Support the sales process.
  • Manage customer relationships and ensure effective communication channels.

Kogo poszukujemy?

Requirements:
  • A minimum of 3 years of experience as a Delivery Manager or Service Manager.
  • Proven experience in IT support projects in an international setting, particularly involving Salesforce technology.
  • Ability to manage tasks efficiently and meet tight deadlines while maintaining high quality.
  • Solid understanding of both development processes (such as requirements gathering and testing) and IT support processes (such as monitoring and continuous delivery).
  • Comfortable working in a fast-paced environment.
  • Knowledge of the ITIL framework.
  • Strong communication skills, both verbal and written, with technical and non-technical audiences in geographically dispersed teams.
  • Fluent in English (minimum C1 level).
  • Ability to build and maintain strong relationships at all organizational levels.
  • Excellent time management and organizational skills

Czego wymagamy?

Znajomości:
Języki:
  • Polski
  • Angielski

Jakie warunki i benefity otrzymasz?

  • 100-130 PLN godzinowo (B2B)
  • B2B - Elastyczne godziny pracy (100%)
  • Praca zdalna: Brak

Gdzie będziesz pracował?

Puławska 2, Warszawa

Kim jesteśmy?

W Square One Poland dążymy tam, gdzie nie dotarła jeszcze żadna agencja rekrutacyjna – prosto na orbitę transparentności i działania w duchu win-win. Od ponad 25 lat na świecie i 15 lat w Polsce rekrutujemy specjalistów IT, tworząc wspólnie z naszymi klientami możliwości dla ich zawodowego rozwoju – przy inspirujących projektach, z nowoczesnymi technologiami. wieloletniego doświadczenia, mamy startup’owe DNA i to stanowi naszą przewagę.