Client: Big Four firm

Profile: Business Incident Manager / Problem Manager 

• Drive Incidents & Problem tasks-forces and participate in decision Forums together with your team.  
• Drive and coordinate the activities aiming at efficient Problem resolution, both through mitigating actions and cross-functional root cause analysis.  
• Engage and communicate efficiently with relevant stakeholders to ensure quick restoration and operational stability.  
• Follow up on related Problems to secure permanent fixes, i.e. by driving and facilitating a forum for cross-unit improvements. 
• Be involved in strategies, development and improvement of Incident & Problem Management processes aligned with Bank’s strategies, principles and frameworks. 
• Coordinate tasks and deliveries within the capability team, lead and motivate cocreation and collaboration within the team with an emphasis on transparency and an open dialogue.  
• Be a role model leader, grow the team and ensure that deliveries and goals are met in a timely manner.
• Empower and coach team members to grow and develop to be at their best.

• Location: Poland / 100% remote
• Start: ASAP
• Cooperation: long term
• Employment: B2B contract with apreel
• Salary: senior level - up to 140 zł/h; manager level - up to 170 PLN/h

• 3-5 years of solid experience in IT Incident & Problem Management within a similar regulated institution  
• 2-3 years of leadership experience in a business role driving resolution in a fast-paced environment 
• Exceptional stakeholder management skills, able to connect and collaborate with people and proven ability to get results through others 
• Experience in driving Incidents and problem tasks-forces (superior level). 
• Experience in preparing reports and other documentation (professional level). 
• Demonstrated ability to adapt, respond to changes and drive actions at pace 
• Dependable and willing to speak up – even if it is not convenient. 
• ITIL certification in Incident & Problem Management is preferred.