We are looking for someone to join the company's team in the "Voice of the Customer" department! We're seeking an individual who combines the skills of a Data Analyst and Customer Support specialist and is comfortable collaborating closely with other teams – especially the company's UI/UX team, which oversees company websites' user experiences.

• Work on a project that blends data analysis and customer support, with a strong focus on collaboration with the UI/UX team to analyze user behavior and contribute to improving customer experience.
• Manage surveys on the company's websites using Qualtrics and gather valuable insights from the company's customers.
• Occasionally provide customer assistance, helping them navigate or understand certain aspects of the company's website.
• Work with Salesforce to track user interactions and help optimize customer experiences.
• Analyze data to find patterns and trends that can help improve the company's services.

• Willingness to learn and an open mind for new challenges
• Strong communication skills, including comfort in asking for details
• Basic knowledge of Excel
• Fluency in English, as you will work in an international team
• Relevant education background or currently pursuing studies

• Experience with Qualtrics or a willingness to learn
• Basic knowledge of Google Analytics or a desire to learn
• Experience with Salesforce