Global Operations team delivers over 70 products and solutions in areas such as Process Automation, Enterprise Document Management and Customer Communication Management. With 700+ staff worldwide, the team supports internal operations primarily in the EU region.

IT Service Owner (50%)

• Manage and support IT services, acting as a single point of contact, following ITIL phases
• Requires general knowledge of system connections without deep technical expertise
• Serve as the contact for stakeholder requests and escalation
• Maintain quality through control environment, service reviews and resilience tests
• Ensure services meet SLAs and communicate with stakeholders
• Contribute to the strategy for Technology Service Management
• Plan service upgrades and communicate performance to Product owners
• Occasionally onboard new IT services and update inventory tools

Service Management (40%)

• Uunderstanding of Service Management processes, with deeper knowledge in specific areas
• Provide expertise to Service Quality Managers
• Deliver global Service Management reporting and adapt Configuration Management tools
• Ensure proper escalation for incidents
• Manage ServiceNow dashboards

• Excellent communication skills in English
• Strong analytical and problem-solving abilities
• Ability to work effectively in a diverse, international team
• Experience in IT Service Management
• Good understanding of ITIL methodologies, especially in Service Level Management, Service Continuity, Information Security, Change, Incident and Problem Management
• ServiceNow is required
• Team player, adaptable to change
• Experience with customer-facing applications is a plus
• Basic knowledge of IT technologies and their operational environments
• Additional language skills (French or German) are an advantage

• Prestigious position at one of the world's largest banks
• Stable, long-term projects
• Competitive salary with a B2B contract
• Hybrid work (1-2 days per month from the office in Cracow)
• Private healthcare coverage and multisport card
• Working with cutting-edge IT technologies
• Personal growth and development opportunities wiith the possibility to rotate between projects
• Referral program and company events
• Convenient parking, relaxation and game rooms, bicycle racks and showers for cyclists

Recruitment process: one on-line meeting with hiring managers, followed by an initial phone screening with our recruiter

Hybrid work: 1 - 2 das per month from the office in Cracow