We are seeking highly skilled and experienced Project Manager who will join a team working in a global container liner shipping company. You will lead a pivotal transition of our IT Service Desk operations across multiple locations in Europe.

Possibility of 100% remote work with occasional travel to project sites.

• Coordinating and managing the transition of IT Service Desk operations from Germany to new locations 
• Overseeing six workstreams, ensuring alignment with project timelines and deliverables
• Managing risk, reporting, and communication with internal stakeholders and external parties
• Collaborating closely with internal teams, providing guidance on the quality and direction of the provided solutions
• Supporting the implementation of enhancements such as Experience Management (using Nexthink), Chatbot integration in Teams, automation of Service Request workflows, and a new cloud-based Contact Center solution
• Ensuring a seamless service transition by following best practices in transition management, including review, shadowing, reverse shadowing, and go-live support

• Minimum of 5-7 years of experience as a IT Project Manager
• Certified Project Manager (PMP, PRINCE2, or equivalent)
• Certified in ITIL
• Proven experience in Service Management and Support processes
• Experience in managing IT Service Desk operations and familiarity with state-of-the-art services (e.g., XLAs, Chatbots) is highly desirable
• Experience in managing transitions, including review, shadowing, and go-live processes, is a plus
• Strong leadership, communication, and stakeholder management skills
• Ability to engage actively in discussions about the quality and direction of provided solutions, not just focusing on steering, risk management, and communication
• Proficiency in English at the C1 level