Service Delivery Manager with RPA (UIPath)

28600-33600 PLN miesięcznie (B2B)

emagine

Czym będziesz się zajmować?

  • Main point of contact for the service provider or external FTEs responsible for application maintenance.
  • Description of services in the case of a call for tenders, formalization of QAPs and Service Agreements, in accordance with the processes and operating modes defined in the operations.
  • Compliance with the defined service or FTEs contract.
  • Compliance with the quality and delivery of services provided and expected from suppliers, in accordance with the standards and norms defined in operations:
  • Support and corrective maintenance,
  • Administration and Supervision (including the management and tracking of license consumption and usage),
  • Evolutive maintenance.
  • Compliance with the SLAs and KPIs defined in the contract
  • Creation and analysis of KPI and SLA dashboards related to services provided by the supplier.
  • Verification of the proper use compliance of group tools, in accordance with the standards and norms defined in operations.
  • Preparation, participation, or animation of the various committees outlined in the contract, and participation in operational committees when necessary.
  • Follow-up and optimization of the budget related to supplier services.

Kogo poszukujemy?

  • Definition of operational thresholds to be met by the supplier in line with the Group's business needs.
  • Coordination and operational intervention with the service provider(s) for:
  • Critical incidents,
  • Urgent changes.
  • Participation and animation of operational committees for demand and change management.
  • Challenging and Validation of the workday estimates proposed by the provider for incident fixes and enhancements.
  • Management, validation, and updating of documentation, ensuring that documentation remains company property.
  • Monthly pickings to check the operational implementation of the processes defined in the contracts (in coordination with supplier relationship management).
  • Implementation of improvement plans (in coordination with supplier management teams) to address potential issues in service delivery.

Czego wymagamy?

Znajomości:
Języki:
  • Polski
  • Angielski

Jakie warunki i benefity otrzymasz?

  • 170-200 PLN godzinowo (B2B)
  • B2B - Elastyczne godziny pracy (100%)
  • Praca zdalna: Możliwa częściowo

Gdzie będziesz pracował?

Wielicka, Kraków lub hybrydowo

Kim jesteśmy?

emagine is a high-end business & IT consulting company challenging the way businesses leverage high-end expertise. Enabled by our vast network of expert consultants, we tailor our services to the unique needs of each business, powering progress, solving challenges, and delivering real results. As the world evolves, scalability becomes increasingly important in modern, technology-driven organizations. And it is around this critical need that emagine stands out with a unique business model and delivery capacity.