IT Service Manager

21000-27300 PLN miesięcznie (B2B)

HRO Digital/Verita HR

Czym będziesz się zajmować?

One of the world’s largest holdings is looking for IT Service Manager for Cracow's team!

The IT Service Manager is an individual responsible for supervising the continuous delivery and support of IT services, serving as the primary contact for any inquiries regarding these services. From an organizational standpoint, the ITSM must function within the framework of both past and future IT Target Operating models.

What will you do?
  • Understand your service, including its operations, infrastructure and business value
  • Manage the release process in collaboration with a team to ensure compliance with enterprise procedures, including presenting changes during CAB meetings
  • Handle incident and production support management
  • Ensure Operational Data documentation and associated Non-Functional Requirements are provided through the IT Service Acceptance process
  • Proactively monitor service performance using available Performance Monitoring Tools
  • Coordinate and support infrastructure activities such as patching, migrations, upgrades and service continuity testing
  • Ensure progress on infrastructure service design changes by engaging solution architects
  • Communicate with stakeholders, business, and IT colleagues regarding IT service provision inquiries
  • Participate in project prioritization

Kogo poszukujemy?

  • IT expertise to understand system design and aid in troubleshooting and communication with other IT teams
  • Experience in service management, change management and/or incident management
  • Familiarity with IT Infrastructure Library (ITIL)
  • Knowledge and/or experience in cloud-based infrastructure, ideally AWS
  • Strong team player with excellent interpersonal skills
  • Proactive and focused on delivering results
  • Hands-on experience in the software development lifecycle
Nice to have
  • Experience with SecDevOps tooling
  • Skills and experience in infrastructure design, implementation and maintenance
  • Familiarity with Git, Jenkins, Nexus etc.
  • Experience with Performance testing and capacity management
The offer
  • Prestigious position at one of the world's largest banks
  • Competitive salary with a B2B contract
  • Hybrid work (2 days per week from the office in Cracow) and flexible working hours
  • Working with cutting-edge IT technologies
  • Personal growth and development opportunities within the organization
  • Private healthcare coverage and multisport card
  • Referral program and company events
  • Convenient parking, relaxation and game rooms, bicycle racks and showers for cyclists

Our recruitment process comprises of two meetings with hiring managers, followed by an initial phone screening with our recruiter.

Czego wymagamy?


Mile widziane:


  • Angielski

Jakie warunki i benefity otrzymasz?

  • 1000-1300 PLN dziennie (B2B)
  • B2B - Elastyczne godziny pracy (100%)
  • Praca zdalna: Możliwa częściowo
  • Pakiet medyczny, Pakiet sportowy
  • Kawa / Herbata, Zimne napoje
  • Parking, Parking rowerowy, Pokój relaksu

Gdzie będziesz pracował?

Centrum, Kraków lub hybrydowo

Kim jesteśmy?

Work for the largest bank in Europe, which operates in more than 65 countries around the world giving us access to over 90% of all world trade flows. Don’t hesitate to apply, create future of banking with us! Who we are? HRO Digital is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.