IAM / LAM Helpdesk Support Agent

16800-25200 PLN miesięcznie (B2B)


Czym będziesz się zajmować?

  • Client: banking company
  • Location of the role: Cracow
  • Type of work: Hybrid (once a month)
  • Rate: 100 PLN/h - 150 PLN/h + VAT
Organization Description:

As a global financial market infrastructure, the protection of sensitive information and assets is fundamental to the business. Security is at the core of services, firmly embedded in management systems and processes. You will be joining the Chief Information Security Office (CISO) in the Identity and Access Management (IDAM) team. IDAM is in charge of implementing, operating, and managing all access from, to, or within the IT infrastructure. This helps ensure that each individual has access to the right resources at the right time for the right reasons – provided in a way that aligns with the increasingly rigorous compliance requirements. Services covered by IDAM include access management, user lifecycle management, privileged access management and recertification, as well as providing delivery and advisory services.

Kogo poszukujemy?

In this role you will: 
  • Assist in answering end user questions through different communication channels (phone/email/…).
  • Assist in performing actions on pre-determined ‘quick wins’ for highlighted issues.
  • Be the link between end users and internal second or third line teams.
  • Ensure correct f/u and management of escalations or prioritization requests. 
  • Help educate end user communities on IDAM related topics.  
  • Contribute to the creation of a security driven mindset across the end user estate. 
  • Participate to a shift based schedule (3 shifts: 08:30-16:30, 09:00-17:00, 09:30-17:30). 
You will bring: 
  • A university degree, preferably in Information Systems, Engineering, Computer Science, Economics or Finance.
  • A strong interest in identity and access related matters. 
  • A client focused mindset. 
  • Knowledge in ServiceNow as ticketing tool is a strong plus. 
  • Knowledge in Access management tools (Sailpoint), processes and services is a strong plus. 
  • Strong analytical and problem solving skills. 
  • Team spirit mindset. 
  • The ability to demonstrate empathy with end users while maintaining strong focus on security principles.
  • Strong communication skills (excellent English, both speaking and writing, is a must. Knowledge of Dutch/French considered a plus). 
  • Eagerness and ability to learn quickly.

Czego wymagamy?


Mile widziane:


  • Polski

  • Angielski

  • Francuski (mile widziane)

  • Duński (mile widziane)

Jakie warunki i benefity otrzymasz?

  • 100-150 PLN godzinowo (B2B)
  • B2B - Elastyczne godziny pracy (100%)
  • Praca zdalna: Możliwa częściowo
  • Pakiet sportowy

Gdzie będziesz pracował?

Centrum, Kraków lub hybrydowo

Kim jesteśmy?

At Innobo we build teams and deliver solutions for our corporate clients in EU and around the World. In our work, we embrace quality through innovation in all the areas we specialise in – Cloud, Cyber Security, Infrastructure, Networking, Devops, Security, AI, Data Science, Management, Architecture, Testing, Engineering, Development and Digital Transformation. We have amazing people and offer best technology. Join us!